WE ARE HERE TO HELP YOU

FREQUENTLY ASKED QUESTIONS

?How do I transfer my domain name to Net Intelect??
If it is a .co.uk domain name: If you wish to be billed by Net Intelect for future domain renewals please request your current hosting company change the IPS Tag for the domain to our registrar 123-REG.
You should request that the IPS Tag be changed to 123-REG (all caps) the domain will then be renewed and brought into our 123 REG domain control panel - The domain name is then reregistered for an addtional 2 years for .co.uk domain under this new registrar. There will be a cost of £12 to import and renew the domain.

If it is a .com domain name:
For .com domains you will need to unlock your domain and provide the Auth code for this in order for the domain to be released. Once imported the domain will be renewed for 1 year. There will be a cost of £18 for the transfer and renewal

We will then bill at cost when the time to renew you domain name comes.

If you would prefer to keep responsibility for your domain name renewals and to be billed by your current hosting company please request that your current hosting company change the Domain Name Server Settings (DNS settings) to:

ns1.blackpoolwebhosting.co.uk
and
ns2.blackpoolwebhosting.co.uk

OR

ns1.netintelecthosting.co.uk
and
ns2.netintelecthosting.co.uk

Please consult one of our team if you are unsure which server you are placed on.
?How do I setup an email account?

You should use the following settings to create your mail account:

Account Type: POP3
Login: youremail@yourwebsite.co.uk (the email address that was created for you)

Password: (the password that was created for you)

Incoming Mail Server:
mail.yourwebsite.co.uk

Outgoing Mail Server:
mail.yourwebsite.co.uk

outgoing mail port: 587

Mail encryption method: START/TLS

And allow security messsage

?What is my SMTP address?
Occasionally the outgoing settings fo your mail account may not work and you may not be able to send mail this may be because of restictions set by your Internet Service Provider whi may block the outgoing mail port 25.

If this happens and you cannot send mail please use the smtp address of your ISP as the outgoing mail server in settings of your mail account - below is a list. If you cannot find your provider there and know who it is then you can usually find this by simply searching Google for the words 'myinternetserviceprovider' smtp address where 'myinternetserviceprovider' is the name of your ISP.
?How do I access my management system?
If you have lost the link to your management system the first thing to do is check your emails from our team, this will have been sent on completion of your website and will contain the links, usernames and passwords. If you are unable to locate this please call us on 01253 354445 and we will assist you further.
?How do I access my emails when on holiday?
You can access your emails from any location in the world. Simply navigate to your website and replace the 'www' with 'webmail' in the browser address bar. This will then take you to your email login page.

Example: http://webmail.yourdomainname.co.uk
?I forgot my password what should I do?
If you have forgotten your password the first thing to do is check your emails from our team, this will have been sent on completion of your website and will contain your usernames and passwords. If you are unable to locate this please call us on 01253 354445 and we will assist you further.
?Spam Filtering
By default we switch on spam filtering on our servers however you can also enable spam filtering via your own computer programs such as AVG and Windows Protection Centre.

All Incoming mail is subject to spam filtering but still let through as occasionally the spam filter will deem genuine mail as spam.
Anything which is suspected as being spam is marked with the heading *****SPAM**** you can create a mail rule in your emial prgram to send any mail which includes this in the email subject straight to your junk mail.

You should still check your junk mail folder on a daily basis to ensure ni genuine mail has been sent there.

Mail Anti Virus Scanning
All incoming and outgoing mail is scanned for viruses. We still advise that you should not open any attachment that comes form a source you do not recognise especially files with extensions such as .exe. or .zip.

Net Intelect will never request any details for your web accounts or any other personal details via email or request you to click any link to perform system updates. Please if you receive any such email report it to us immediately! Be aware that an emails sent address can be faked so even though it says it is from a specific sender it may not be!

Currently known phishing or email viruses that are prolific include emails regards the following:

DHL failed delivery
IRS Tax Return
HM Revenue and Customs

System Server Updates All Bank emails - Lloyds, HSBC, NatWest - No bank will ever request accout details or login details via email.
?Spamihilator Anti Spam
Spamihilator works between your E-Mail client and the Internet and examines every incoming E-Mail. Useless spam mails (Junk) will be filtered out. This process runs completely in the background.

The Learning Filter (Bayesian Filter) uses the rules of Thomas Bayes (English mathematician, 18th century) and calculates a certain Spam-Probability for every E-Mail. You can train this filter! So it will know your messages even better than you. Hence the recognition rate will continuously increase.

In addition Spamihilator uses a Word-Filter, that searches messages for known keywords. User-defined words and regular expression can be added.

Of course, Spamihilator supports Plugins. These useful additional filters protect your system against annoying spam mails.

The program works with almost every E-Mail client, such as Outlook 2000/XP/2003/Express, Eudora, Mozilla Thunderbird, IncrediMail, Pegasus Mail, Phoenix Mail, Opera, etc…